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Luxury Business Institute (LBI)

Training Programs

[Sales&Service] Clientelling This is training program that enables participants to acquire high-level client relationship management skillsby establishing clienteling expertise ta
[Sales&Service] Business Manner By learning the basic business manners that a successful employees must have, we will review not only customer service manners but also business
[Sales&Service] Evolution of CX in Retail This training program aims at understanding changes in customer behavior due to the evolving luxury retail environment. The program focuses on explori
[Leadership&Management] Train the Trainer Through this certificated program that encompass the entire process, from the theories of adult education, field education, and g
[Leadership&Management] Retail Leadership Academy Retail Leadership Academy is LBI's signature training program designed to enhance essential competencies for store managers in a short period. I
[Sales & Service Excellence] LUXURY ATTITUDE (2-Days Course) It is a process to understand the exact definition and characteristics of what luxury is and acquire the attitude as a brand ambassador to provide cus
[Sales & Service] ART OF STORYTELLING Through the process of understanding and organizing a brand's story, one becomes genuinely captivated by the brand and masters the method of deli
[Leadership & Management] MIDDLE POWER LEADERSHIP What if you are unsure about the qualifications and abilities required of a middle management in a company? It's time to establish leadership dir
[Sales & Service] LUXURY ATTITUDE It is a process to understand the exact definition and characteristics of what luxury is and acquire the attitude as a brand ambassador to provide c

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