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Four Seasons Hotels and Resorts' exceptional quality of service

Date Created 2022-08-08 12:18   search 3,532

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This time of year, most of the people are excited about dreaming of their summer getaway destinations. If you are thinking of a well-deserved holiday by staying at an exclusive luxury accommodation, ‘Four Seasons Hotels and Resorts’ is one of the top luxury brands you may consider.  

Their exceptional quality of service is resulted from employees’ behavior ‘golden rules.’ Their most basic and unconquerable rule states ‘To treat others as we’d wish to be treated ourselves.’ and it guides all interactions with guests, business associates, and colleagues. Remarkable service experience along with beautiful facilities were well-recognized by travelers and Four Seasons could receive many awards and recognitions.   

Four Seasons operates more than 100 hotels and resorts worldwide, and in 2021, 61 properties received Forbes Five Star rating, making it the most five-star ratings earned by any hotel brand since its inception.  

Also, the company has been named one of the "100 Best Companies to Work For" by Fortune every year since the survey's inception in 1998 and is lauded for having one of the lowest employee turnover rates in the hospitality industry. 

Among their tremendous and fascinating portfolio, readers of Conde Nast Traveler magazine have voted Four Seasons Tented Camp Golden Triangle in Chiang Rai, Thailand as the top ten hotels in the world for three consecutive years.  

Four Seasons Hotel Seoul also has abundant storytelling elements as it is located in a historic palace area. LBI(Luxury Business Institute), the LBG's customer experience consulting and training division, had a training session with Sales & Marketing team of Four Seasons Hotel Seoul with the theme of ‘Art of Storytelling.’ During the class, the employees learned the ways to derive various insights to deliver the hotel’s DNA more attractively and emotionally to customers.