Training & Customer Experience Design
To companies, LBInstitute is a strategic partner in consulting & training. We assist brands and corporates in overcoming new challenges in the luxury industries. For all industries, we support our clients looking for the highest standards of service excellence & performance.
We provide the “know-how” to key players to help them create a real service strategy with concrete operational training solutions while working on enhancing the human dimension of service.
We support companies to select, hire, develop, and integrate new talents in their luxury or non-luxury universe.
To individuals, LBInstitute provides knowledge and training for talents who wish to build their professional careers in the luxury industry.
LBInstitute prepares and trains the young generation coming out of universities to board the luxury working sector.
Employee competency development is the key to success in luxury retail. Based on an unparalleled luxury quality of service principle, we provide a wide range of customized training at all levels covering retail excellence, luxury humanities, leadership, marketing & communications, and others.
Our training programs are not only based on the theories but also reflect the onsite reality by combining in-class training and field coaching in a two track approach. In addition to the offline training, we have developed the e-learning platform. With all day-long access to the interactive materials, your employees can learn and review the subject at their own pace.
Service Excellence Programs are for brands looking to enhance the customer experience with tailormade training solutions to various diagnostics of their current service design.
We offer the most immediate and practical solutions to all clients fashion, cosmetics, and hospitality who want to create the ultimate customer experience.
Our content is not only for corporate companies. It can also be converted to practical managerial solutions to help talented individuals to realize their full potential and become a better version of themselves as a leader.
We offer hands-on learning and expert coaching for lasting results to all clients on the customer experience spectrum. Moreover, it can also be customized to tailor to clients' expertise and strength in retail and luxury industries.
Our contents apply not only to corporate companies but also to individuals as a solution to fortify their marketing and communication abilities.
Our Marketing & Communication programs offer comprehensive insights into consumer trends and business strategies within the luxury market.
We offer special lectures orresponding to clients’ specific and unique needs. The lectures provide a new perspective of luxury brands’ successes through humanities aspects.
Through our humanities lectures, corporate clients will be able to gain insight and experience the various aspects of aesthetic, the artistic value, and the value of craftsmanship to strengthen brand uniqueness value.